It is undeniable that it is crucial to add personal touches to a website that helps to increase conversation rates. They may be a contact form, email address or social links. The most powerful approach is the live chat. The live chat allows you to provide exceptional customer service by assisting customers and helping them resolve their problems instantly. This approach makes it easy to respond to pre-purchase questions in real-time and reduce buyer friction.

In this article, we are going to give you a list of 5 best live chat plugins for WordPress. Enjoy!

  1. WP Live Chat Support

WP Live Chat plugin is the most popular WordPress chat plugin with full functions for you to operate unlimited simultaneous live chats. With this plugin, it is super easy to change the colour of the live chat box or drag it around the page. The easy-to-use interface allows you and your visitors to communicate with each other. Give it a try to enjoy more useful features!

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2. Tidio Live Chat

Besides the basic live chat service, this Tidio Live Chat lets you keep track of who visits your website and chat with them directly. You also don't need to worry about missing the visitors' messages when you're offline because there is an offline form for your visitors so that they can add their questions.

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 3. Chat - Live chat, Support, Sales

This Chat plugin offers you a variety of powerful features that can help to boost your site performance. You can apply this plugin for unlimited websites with unlimited chats and unlimited operators. Also, this plugin makes it as much convenient as possible for users with the App that you can get it on Google Play or iTunes. Besides, this plugin includes lots of other amazing features that surely satisfy your expectation.
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4. Zendesk Chat

This plugin is one of the most popular live chat plugins for WordPress users. You can instantly respond to your customers who are on your site and use pre-chat form and offline form to give them timely support and make sure they can contact you even when you're away.
Moreover, other features such as Chat ratings, file sending and chatbots allow you to improve the quality and manage your chats efficiently.

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5. Kayako 

Kayako's live chat tool give you engaging live chat experience, even when you're not online. Moreover, unlike other help desk software, this Kayako gives you a complete picture of your customer's journey that allows you to know where they're coming from, what their issues are and interact with them.

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 Above is the list of 5 best plugins and software for your websites, because most of them include some forms of the free plan, you have no excuse not to give one a try.